Refund and Returns Policy - Tulip Needles UK

Overview

Our refund and returns policy lasts 30 days from the date you receive your order. If 30 days have passed since your delivery, we cannot offer you a full refund or exchange unless the item is faulty.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Faulty or Damaged Items

Under the Consumer Rights Act, if your item is faulty, damaged, or not as described, you have the right to a full refund or exchange within 30 days of receipt. In these instances, we will also cover the cost of return shipping. Please contact us immediately at sales@kennettlindsell.com with details and photos of the fault.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and confirm the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days of us receiving the returned goods.

As per UK consumer law, if you are returning your entire order, we will also refund the standard outward shipping costs you paid at the time of purchase. (Note: If you selected an enhanced delivery option, such as next-day delivery, we are only required to refund the basic standard delivery cost).

Sale Items

All online purchases, including sale and clearance items, are covered by the same return rights. You may return sale items for a full refund within the standard 30-day window.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted and cleared. If you’ve done all of this and you still have not received your refund, please contact us at sales@kennettlindsell.com.

Exchanges

We only replace items if they are defective, damaged, or if an incorrect item was sent. If you need to exchange an item, send us an email at sales@kennettlindsell.com and mail your item to our return address below.

Shipping Your Return

To return your product, you should mail it to:Kennett & Lindsell, Rear Of 128, Crow Lane, Romford, RM7 0ES.

Unless the item is faulty or damaged, you will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we cannot issue refunds for items lost in transit.

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